Shipping way
- Sample is free , but the custom need to pay the freight,we will shipping by DHL or FedEx door to door. Typical samples are shipped for 5-8 days.
- Small order will shipping by DHL or FedEx, or shipping by air.This fee may be relatively high. Express delivery time is generally 5-10 days.
- Big order should shipping by sea,according the order quantity and custom’s requirement. Shipping time ranges from 15 to 40 days.
Main route schedule
Departure port：Ningbo/Shanghai
| Route | Time |
| Southeast Asia route | 7-10 days |
| South Asia route | 15 days |
| Middle East route | 15-25 days |
| Mediterranean North Africa route | 20-30 days |
| European route | 30-40 days |
| East Africa route | 25 days |
| West Africa route | 35-55 days |
| North American route | 15-30 days |
| South American route | 25-35 days |
| Australia route | 25 days |
After sale
Product return standard, matters
1. Once the product is sold, non-quality problems will not be returned. Non-quality reasons for return and exchange must be approved by the general manager. Otherwise, the return is regarded as an invalid return, and the finance will not be settled.
2. Special circumstances, such as newly listed products, after receiving the product, due to poor sales of the product itself, it can be within three months (package is intact, not put into use, no unpacking, does not affect the second sale The cost of the in-transit is the responsibility of the customer.
3. Products with quality problems at the factory, contact the regional manager for return within one week of receipt.
4. Reasons for transportation: Due to the damage of the outer packaging carton during transportation, resulting in product extrusion deformation, serious liquid leakage, damage, (the receipt of the goods within one week) the first time to notify the responsible person in the area, confirm and negotiate the return.
5. Indicate the reason for the return, attach the return list, and obtain confirmation from the company.
6. In order to reduce the transportation cost, please pay the return shipping cost when the customer returns the goods.
Non-refundable
1. Non-quality problems;
2. Improper storage of the product affects the appearance of the use, and abnormal use causes quality problems;
3. If the company has not contacted the company or exceeded the specified time before returning the goods, if returned, it will be returned as invalid.
4. Return the goods to the outer packaging or other product attachments are incomplete or damaged, such as return and return according to invalid;
5. Due to the customer’s own reasons, such as the order, the product’s packaging, specifications, use, error order, etc. are not detailed.
Exchange processing
Please confirm that we meet the conditions for the return of our products, please contact us by phone or customer service email. The company will handle it properly according to the specific situation.
1. The logistics company will be damaged during transportation, and the quality problems will be returned and returned according to the original. All expenses will be borne by the company.
2. All returned goods and exchanges incurred in the rest of the situation are deducted from the return of the return of goods by 30% of the return amount.
